Privacy Policy

Tiara Catering is a catering and hospitality business based in Riyadh, Saudi Arabia. We provide catering, private events, corporate events, weddings, special events, culinary experiences and related hospitality services.

This Privacy Policy applies to personal information collected through the Tiara Catering website and through enquiries initiated from the website.

Depending on how you interact with us, we may collect information that you voluntarily provide when requesting information, contacting us or requesting a quotation.

• Full name
• Telephone or mobile number
• Email address
• Event type
• Event date
• Number of guests
• Event location
• Dietary requirements or preferences that you choose to provide
• Service requirements
• Messages, notes and enquiry details
• Information you provide when communicating with us through WhatsApp, telephone or email
• Technical website information where analytics or similar technologies are enabled

We primarily collect personal information directly from you when you submit or prepare an enquiry through our website, contact us by telephone or email, communicate with us through WhatsApp, or otherwise request our services.

Certain technical information may also be collected automatically through cookies, analytics or similar technologies when those services are enabled on our website.

We use personal information only for legitimate purposes connected with operating Tiara Catering and providing our services.

• Responding to enquiries and quotation requests
• Preparing catering and event proposals
• Understanding your event requirements
• Communicating about bookings and services
• Planning and delivering events
• Providing customer service
• Maintaining business and transaction records where required
• Improving our website, services and customer experience
• Meeting legal, regulatory, accounting and security obligations
• Preventing misuse, fraud or security incidents

We process personal information only where an appropriate legal basis is available under applicable laws in the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law.

Depending on the processing activity, this may include your consent, processing necessary in connection with your request or contractual relationship with Tiara Catering, compliance with a legal obligation, or another lawful basis permitted by applicable law.

Where processing is based on your consent, you may withdraw that consent subject to applicable legal requirements.

When you choose to send an enquiry through WhatsApp, the website prepares the information you entered and redirects you to WhatsApp so that you can send the message.

Your use of WhatsApp and other third-party platforms is also governed by the privacy terms and policies of those providers. Those providers may process information independently from Tiara Catering.

We encourage you to review the privacy policies of third-party services you use.

We do not sell your personal information.

We may disclose information where reasonably necessary to employees, authorised service providers, technology providers, event partners or other parties involved in delivering a service you requested.

We may also disclose information where required by applicable law, regulation, court order or competent government authority.

Service providers are expected to handle personal information only for the purposes for which it was provided and in accordance with applicable data protection requirements.

Some third-party technology or communication services used in connection with the website may process information using infrastructure located outside Saudi Arabia.

Where Tiara Catering transfers personal data outside the Kingdom, any such transfer will be handled in accordance with applicable Saudi data protection requirements.

Our website may use cookies or similar technologies that are necessary for website functionality, security and performance.

Where analytics or other non-essential technologies are enabled, they may collect information such as browser type, device information, pages visited and general usage information.

You can control cookies through your browser settings. Disabling some technologies may affect certain website functionality.

We keep personal information only for as long as necessary for the purpose for which it was collected, to provide requested services, resolve enquiries, maintain appropriate business records, or satisfy applicable legal and regulatory requirements.

When personal information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate and subject to applicable law.

Tiara Catering takes reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website or electronic communication system can provide absolute security, but we continually work to use appropriate safeguards relative to the nature of the information being processed.

Subject to the Saudi Personal Data Protection Law and other applicable requirements, you may have rights relating to your personal information.

• The right to be informed about how your personal data is processed
• The right to access your personal data
• The right to obtain a copy of your personal data where applicable
• The right to request correction of inaccurate, incomplete or outdated information
• The right to request destruction of personal data where applicable
• The right to withdraw consent where processing relies on consent
• The right to raise questions or complaints regarding the processing of your data

To request access, correction, deletion or another privacy-related request, contact Tiara Catering using the contact details provided below.

We may need to verify your identity before completing a request to protect your personal information from unauthorised disclosure.

Our website and catering enquiry services are not specifically directed toward children. We do not knowingly request personal information directly from children through our general website enquiry forms.

Where information relating to a child is necessary for an event or service, it should be provided by a parent, guardian or another authorised adult where required.

Our website may contain links to websites or services operated by other organisations. Tiara Catering is not responsible for the privacy practices or content of those independent websites.

We may update this Privacy Policy from time to time to reflect changes to our services, technologies or legal requirements.

The latest version will be published on this page together with its most recent update date.